Things have really gone down hill at Apple since Steve Jobs passed away.
Last week I tried to download an App for my iPad-a magazine app-it doesn't work, something is wrong with the app-no biggie, except Apple/iTunes charged me for it anyhow.
I called them today to get a refund. THEY DON'T GIVE REFUNDS. I was told, by customer service, the only way to get a refund is to call my credit card and LIE and say it was stolen. She also said I could make a complaint to iTunes, but they won't do anything about it. iTunes doesn't "do" customer service.
REALLY PATHETIC APPLE. Talk about a sad Mac.....